RMA and Repair Depot

Network Allies processes Return Material Authorizations (RMAs) and serves as the system-level repair depot for ISVs and OEMs who deliver turnkey appliance solutions. By capturing critical quality data and implementing a field logistics strategy based on targeted response times, our repair and "spares" program responds quickly to in-the-field product failures to provide greater end-user customer satisfaction.

Our RMA and depot repair services give you global visibility, operational scalability, flexibility, and control over your returned appliances. We resolve system-level problems with minimal downtime, and provide you with details on your RMA activity, including reported failures, failure analysis, and return shipping information.

We also go beyond processing returned products. We provide full RMA refurbishing for evaluation systems. We use best practices to recover assets and uncover hidden value for our customers. Our refurbishment process restores evaluation systems to like-new condition, extending their life cycle and ensuring that your customers will always receive the latest versions with appropriate accessories, documentation, and packaging.

To download our Return Material Authorization Policy, which includes instructions on how to request an RMA number, click on the following link:

• Network Allies RMA Request Instructions